Frequently Asked Questions
Upon clicking the product, there is a drop-down option to choose the quantity included in the package. Minimum order for our invitation package is 20 sets.
For items without a "Quantity" option, the item for this is 1 unit, unless otherwise specified in the description.
Yes, we ship worldwide, usually through DHL. Upon check out, please click worldwide shipping. This amount is a deposit for the shipping costs. Actual shipping costs will be billed after the items have been shipped.
We are only able to cost it out after the items have been packed, due to fluctuating shipping costs. Please check this page for shipping rates based on past projects.
The best way is to pay in full through our website. You can proceed to pay after checkout through credit card or gcash.
For bigger orders, we accept downpayment of 50% or minimum of P10,000, whichever is higher. You can opt to check out this deposit.
For manual payments, we accept bank transfer to Bank of the Philippine Islands (BPI), Banco de Oro (BDO), and Gcash (serviceable by Remitly). Please place your order and you will receive the bank information. Afterwards, kindly email the proof of payment to email@example.com with your order number.
For international orders, you may also pay thru PayPal through our link: PayPal.me/craftistry . We prefer to accept payments in US DOLLARS. For this, you can convert your payable based on the current exchange rate (just google), at the time of transfer. If your PayPal money is already in peso, peso is ok.
I prefer to have all conversations via email. Please gather your thoughts and itemize your revisions thoroughly.
I get a little confused and struggle to backtrack conversations on Viber, WhatsApp and Instagram, but those are all acceptable ways to contact me especially for quick questions. After our conversation, kindly summarize your points for revision via email so I don't miss anything.
Viber or WhatsApp : +63 917 556 9544 (NO CALLS)
Yes, we can meet online for the invitations. Please browse through the website first to familiarize yourself with the rates and process, so I can answer your informed questions better.
No face-to-face meetings as I (Alexis) personally am out of the Philippines 90% of the year.
If you want to see sample works, the best way is to order the a sample pack here.
Semi-custom suites come with 2 free revisions. Bespoke suites, 4 revisions. Only 1 free revision for rush projects. Afterwards, revision fees apply. We do not waive revision fees. Please be thorough.
Artist will do her utmost best to ensure accuracy of text and details, however final checking and approval remains to be the responsibility of the client. Please double check all text, spelling, grammar and details, QR codes and compile comments for approval. Please show the design to parties whose opinion may affect the outcome of our project (parents, in-laws).
For menu cards, place cards, thank you cards and more, you can order it immediately along with your invitations. This way, we can find ways to include them in the foil stamping / blind stamping run, and save on set-up costs.
If you are not sure with the quantity, just add-to-cart conservatively and we can discuss / adjust the quantity later. Our team will be the one to edit the invoice from the back end.
Frequently Asked Questions
FOR SHIPPING &
We provide shipping via UPS and they will only accept shipments to a valid street address. UPS does not deliver to P.O. Boxes. Your shipping request addressed to a P.O. Box will be delayed and will require an address correction before shipment. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted. Contact our Coffee Experts to learn more or call our Coffee Hotline at 1-2345-6789.
Our centrally located Indiana roastery means orders arrive as quickly as possible, whether heading to the East Coast, West Coast, or somewhere in between. We offer UPS shipping options for Ground, 2-Day or Next Day. Your coffee products will be shipped after it is roasted and packaged (not necessarily the same day you order).
Customers must contact our store within 14 days of the original order date if an order arrives damaged or includes the wrong product(s). We will credit your account with a refund after our warehouse receives your non-perishable drinkware or wearables. If an error was made, if you are not happy with the coffee, or if you received a damaged product, please get in touch with us so we can make it right.
Coffee is a perishable product, so we DO NOT accept any coffee returns (unless a Coffee Expert specifically requests a return in writing). However, if an error was made, you are not happy with the coffee, or you received a damaged product, please contact us so we can make it right. All shipping charges are non-refundable, and the Refund Policy does not extend beyond the 14-day window.
If you just placed your order, have confirmed that the coffee has not shipped, please contact us immediately, and we should be able to refund your order and issue a new one. If your coffee has already shipped or was delivered and either an error was made or you are not happy with the coffee, please call us or submit a request, so we can understand how to make it right.
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