We truly appreciate your trust in considering us for your wedding invitations. Ordering from overseas can feel overwhelming — here's everything you need to know to order with confidence.

Why Couples Trust Us

Order Samples

Before committing to a full project, we recommend ordering a sample pack so you can see and feel the quality in person.

Order a Sample Pack →

Samples ship from Singapore via Singpost. Actual projects ship from the Philippines via DHL.

Shipping Overview

Invitations ship from the Philippines, typically via DHL, with a transit time of 5–7 days. We do not profit from shipping — courier costs are passed on directly.

For clients who prefer to arrange their own courier, we can ship completed items to a local address or hand them off to your preferred courier for onward delivery.

Once items leave our studio, responsibility for the shipment transfers to the courier.

Packaging Notes

• Ribbons increase package volume and shipping cost. We often recommend shipping cards unassembled for local assembly.
• Acrylic invitations significantly increase shipping weight and are generally discouraged for international orders unless quantities are small.
• To keep shipping efficient and avoid creasing, items may be packed unassembled
  

 

Anti–Bill Shock Protection

For projects of 50 sets or more, we absorb any shipping costs exceeding USD 2.50 per set, provided the invitation follows our standard format.

Customs Duties & Import Taxes

Customs duties, import taxes, and clearance charges imposed by the destination country are the responsibility of the recipient. These fees are determined solely by local customs authorities and are beyond our control.

To help minimise customs fees, we declare the value of goods at the cost of paper and, where possible, classify shipments as personal effects.

While the vast majority of our international shipments clear without issue, customs procedures vary by country. Should any duties, taxes, storage, or clearance fees be applied, these must be settled by the client or recipient before delivery can proceed.

Need It Urgently?

Rush production is available for projects requiring completion 1–2 weeks earlier than our standard timeline. A rush fee of 20% of the project cost applies.

We always recommend ordering early and providing timely feedback to avoid delays.

Errors & Reprints

We take great care with every project. In the rare event an error occurs:

• Production or printing errors — we will reprint the affected items and cover the corresponding shipping costs, or provide a proportional refund, depending on schedule feasibility.
• Handwritten errors by our team — we will rewrite the affected pieces or provide a proportional refund depending on timeline constraints.
• Client-approved proofs — errors present in approved proofs cannot be considered production errors. Please review all proofs carefully before sign-off.

In the event of a redelivery due to our error, we cover international shipping costs. Customs duties remain the responsibility of the recipient.