Terms and Conditions

By placing an order with Ink Scribbler, the client agrees to the following terms and conditions in full.

Invitation Orders

Order & Payment

Orders are placed through the website and are processed upon receipt of payment. Payment options include PayPal and bank transfer. For larger orders, a 50% down payment is accepted. For bank and wallet transfer details, please refer to the payment details form.

A non-refundable deposit fee is collected upon ordering. Please refer to the Cancellation and Refund Policy section for details.

Content & Design Timeline

Once the order is confirmed and payment is received, the client must complete the Invitation Content Form. The design timeline begins once the completed form has been received and reviewed by the artist. The client is responsible for providing all necessary content, design decisions, and add-on selections before any work can begin.

The artist will review the completed form and advise of any additional charges or changes that may be required prior to commencing design work.

Design Proofs & Revisions

For semi-custom projects, the artist will provide one initial design proof within 1 week of receiving the completed content form. Two minor revision rounds are included. Each revision round consists of a single compiled list of text and layout changes, within the limits of the chosen semi-custom design. The artist reserves the right to define limitations for the invitation layout.

For bespoke projects, the first draft will be provided within 2–3 weeks. The number of revision rounds included varies depending on the chosen package.

The client agrees to compile and submit all revision requests at one time per round. Any additional revision requests submitted after the revised proof has been sent will be charged accordingly. All other revisions — including layout changes, illustrations, redrawn elements, or calligraphy style changes — will be quoted and charged separately depending on the work required.

Approval & Printing

Once all revision rounds are completed, the client formally approves the design by submitting the Printing Confirmation Form. This constitutes "Approved work" status. Any changes requested after approval but before printing will incur an additional fee, to be negotiated separately.

Once the project has been sent to print, it enters "Printing work" status. The client agrees to pay additional fees for any changes requested at this stage, as well as any additional printing and shipping costs that may result. The client also agrees that any changes at this stage will require additional time before the project is completed.

Printing typically takes 3–4 weeks. Additional time may be required for unique materials and printing methods. The client will be advised of this estimate in advance.

Handmade Paper

For projects using handmade paper, the paper may vary in color, texture, size, and finish at the manufacturer's discretion. These variations are considered part of the paper's natural character. The artist cannot guarantee that the paper will exactly match any sample the client has previously seen or purchased.

Quantity Changes

The quantity specified at the time of order is priced accordingly. Any additions to the quantity prior to printing will incur additional costs including, but not limited to, cost per unit, printing setup costs, and shipping. After the project has been sent to print, the client agrees to pay all additional costs required for any additional units. Any reductions to the quantity will require the quote to be revised by the artist, as the invoice reflects a combination of design and printing fees and is not priced on a per-unit basis.

Rush Orders

There are additional costs associated with rushing a project. The client must inform the artist of any rush requirements in advance. Rush orders are subject to the artist's and printer's availability. The artist will confirm whether a rush timeline is feasible and advise of any additional fees before proceeding.

Cancellation & Refund Policy

A non-refundable deposit fee is collected upon ordering to cover initial processing and setup. The following cancellation terms apply based on the stage of the project at the time of cancellation:

• Before design work has begun: the invoice is refundable minus the non-refundable deposit fee.
• Once design work has begun: 50% of the invoice is non-refundable.
• Once the project has been sent to print: 100% of the invoice is non-refundable.
• Once the project has been printed and/or assembled: 100% of the invoice is non-refundable.

The client agrees to accept the artist's good faith estimation of the work completed at the time of cancellation.

Due to the personalised nature of our products, all completed orders are non-returnable, non-exchangeable, and non-refundable.

In the event of an error on the artist's part — whether due to printing or handwritten portions — the artist will, depending on the schedule, arrange for a reprint or rewrite and cover associated costs, or provide a partial refund based on the extent of the work affected. The client agrees to accept the artist's good faith estimation of the refund amount.

Shipping

For Metro Manila orders, delivery is via motorcycle courier. For international and provincial orders, shipments are sent via DHL or equivalent courier. A shipping deposit is collected as part of the order. The final shipping cost will be confirmed once the package is ready for dispatch, at which point any outstanding balance must be settled before the package is released.

Once the project leaves the artist's studio, the artist is not responsible for any loss, delay, or damage to the package. The client is responsible for all shipping, customs, and duties fees.

Scope of Work

Ink Scribbler is a stationery supplier. Our work covers design layout and production. We are not personal assistants, wedding coordinators, event stylists, data encoders, or copywriters.

Client Responsibility & Accuracy

The artist will make every effort to ensure the accuracy of text and details. However, final proofreading and approval remain the sole responsibility of the client. The client is expected to thoroughly check all text, spelling, grammar, dates, names, and details before approving any proof. Please compile all comments clearly before submitting for each revision round.

Intellectual Property

All original artwork remains the property of the artist.

The client agrees to indemnify and hold the artist harmless against any and all claims, costs, and expenses — including attorney's fees — arising from materials included in the work at the client's request for which no copyright permission or privacy release was obtained, or for which use exceeds what is permitted under any such permission or release.

The artist retains the right to reproduce, publish, and display the completed project in portfolios, websites, galleries, design publications, and any other media or exhibits for the purposes of professional recognition and advancement. The artist will be credited as the author of the work.

Receipt & Inspection

Each project is handled with care and reviewed before dispatch. However, as mistakes can occasionally occur, the client is asked to take the following steps before distributing any invitations:

• Verify quantity — ensure the count matches the order.
• Check contents — confirm that all correct components are included in the envelopes.

If any errors or missing items are found due to an oversight on our part, please notify us within 3 days of receipt, or as soon as possible, and we will promptly address the issue.

Notification Deadline & Liability: After 10 days of receipt, the order will be considered accurate and complete. Any discrepancies raised after this period will be treated as client handling errors. This deadline exists because once invitations have been distributed or handled by the client's party, it becomes difficult to determine responsibility for any missing or incorrect components.

Envelope Addressing

For calligraphy envelope addressing, the client must provide envelopes with a minimum excess of 10% of the project quantity, or 10 pieces, whichever is higher. The artist may test the paper prior to commencing work to assess its suitability for handwritten calligraphy. The artist reserves the right to decline the project if the materials provided are deemed insufficient or unsuitable.

As envelope addressing is handwritten, some envelopes may be spoiled due to human error. All extra and spoiled envelopes will be returned to the client. The artist will not issue a refund for spoiled envelopes.